The customer's main pivot pin on their 1240 Case planter was damaged and not working properly. They took it to the dealership to get it repaired and found their main pin was damaged and needed to be replaced, so they called us to help them replace the pin with a new one.
Our Repairs & Maintenance division mobilized and found that the pivot pin seized up on the planter and need to be removed in order to properly repair the machine. In order to remove the pin, he had to apply heat to the area surrounding the pin and apply pressure with two 22-ton jacks. After the metal cooled and sat under pressure during the night it finally came out the following morning. By having his welding certificate numbers readily available, the dealer was able to order the new pin from the manufacturer. This is a prime example of our mission "Be Big, Act Small". Our "Be Big" resources allowed the have the opportunity to get the customer the information they needed to order the pin, mobilize, and execute in such a tight timeline. Because of our quick response service at our Repairs & Maintenance division, we were able to get the customer up and running quickly.
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